The purpose of this study was to create and assess a novel automated system providing A&E clinicians working at the Northern General Hospital (NGH), Sheffield with patient follow-up information.
The outcomes of patients each clinician had individually assessed (final diagnosis, length of admission, re-attendances) documented in electronic health records (EHR) are sent by weekly email to clinicians. Clinicians experience and opinions were collected immediately pre-implementation, 8-10 weeks post-implementation and 2 years post-implementation. Most clinicians read their emails (93.8%). 91.7% agreed with the statement ‘I have found the automated follow-up emails useful’. Information was used for workplace-based assessments, supervisor meetings, discussion with peers and to facilitate collection of patient feedback. Qualitative feedback included ‘brilliant, informative and helpful for me as an established consultant to reflect on the cases I see and advise on’ There is huge scope for further development and implementation of automated systems that facilitate patient follow-up and reflection.
