What happened to my patient? A novel automated patient follow-up system for A&E Clinician’s Reflections


The purpose of this study was to create and assess a novel automated system providing A&E clinicians working at the Northern General Hospital (NGH), Sheffield with patient follow-up information.

The outcomes of patients each clinician had individually assessed (final diagnosis, length of admission, re-attendances) documented in electronic health records (EHR) are sent by weekly email to clinicians. Clinicians experience and opinions were collected immediately pre-implementation, 8-10 weeks post-implementation and 2 years post-implementation. Most clinicians read their emails (93.8%). 91.7% agreed with the statement ‘I have found the automated follow-up emails useful’. Information was used for workplace-based assessments, supervisor meetings, discussion with peers and to facilitate collection of patient feedback. Qualitative feedback included ‘brilliant, informative and helpful for me as an established consultant to reflect on the cases I see and advise on’ There is huge scope for further development and implementation of automated systems that facilitate patient follow-up and reflection.


Currently Underway

Team Contact:

Clinical Reserch Fellow

Other projects

A pilot study exploring the impact of self-rostering on junior doctor wellbeing in a tertiary adult emergency department

Research has shown emergency medicine has the highest burnout levels of any specialty and burnout and poor wellbeing have been linked to absenteeism and rota gaps. The implementation of self-rostering,...

Using a Delphi study to define avoidable emergency department attendances in young adult patients

Some emergency department (ED) visits are for care that, although urgent, could be managed by a GP. We need clarity about what these ‘avoidable attendances’ (AAs) are and how to...

Evaluating pre-hospital technology and information to meet patient care

There is a need to develop and implement technology to support clinicians’ decision-making, to enable paramedics to better meet the care and needs of ambulance patients. This requires collaboration with...

Do you have a research idea or want to learn more about our work and how it could be implemented in your area?