People living in care homes are sometimes taken urgently to hospital when they could be treated safely in the community, which can cause problems for them and health services. In this stakeholder engagement project, we consulted with residents in two residential care homes and their families about their experiences and what more could be done to make sure people only go to hospital when they need to. We also asked staff what they think, such as care home workers, GPs, paramedics and A&E clinicians.