NHS 111 and Acute hospital visits in Children and young people


Our Urgent and Emergency Care work showed that large numbers of patients using NHS 111 still attended the emergency department within 48 hours, despite recommendations to self-care or use community services.

As a result, South Yorkshire Integrated Care System piloted a new NHS 111 response for children and young people, where some calls were assessed by paediatric clinical advisors, rather than advisors with no paediatric speciality.
Using a database of healthcare records for children and young people, containing data on all NHS 111 calls and any subsequent hospital admission in Yorkshire and Humber we found that:
· Patients are more likely to comply with a paediatric clinical advisors advice not to attend the hospital
· Paediatric advisors are more willing to advise self-care and are better at accurately identifying serious cases
This evidence is being used by South Yorkshire ICS to support further roll out of the Clinical Advisory Service.


Currently Underway

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